/* Mix Elite support desk: same look as feedback.mixelite.com (floating window, segmented switches, avatar rows, chat bubbles). */
*{box-sizing:border-box;margin:0;padding:0}
:root{
  --bg:#f5f5f7;--card:#fff;--tx:#1d1d1f;--tx2:#6e6e73;--tx3:#aeaeb2;
  --line:rgba(0,0,0,.08);--accent:#0071e3;
  --tint:#2f6fde;--tint2:#e6eefc;
  --sh:0 1px 2px rgba(0,0,0,.04),0 10px 30px rgba(0,0,0,.05);
  --r:18px;color-scheme:light;
}
html{height:100%;background:#e4e4e8}
body{min-height:100%;background:transparent}
body{color:var(--tx);font:15px/1.55 -apple-system,BlinkMacSystemFont,"SF Pro Text","Inter","Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
button{font:inherit;color:inherit;background:none;border:0;cursor:pointer}
*{scrollbar-width:thin;scrollbar-color:rgba(0,0,0,.18) transparent}
::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:rgba(0,0,0,.16);border-radius:8px;border:2px solid transparent;background-clip:padding-box}::-webkit-scrollbar-track{background:transparent}
textarea,input{font:inherit;color:inherit}
svg{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}

/* background + top switch */
.bgfx{position:fixed;inset:0;z-index:-1;background-image:linear-gradient(170deg,#d9e3f4 0%,#e3e7ef 55%,#e6e6ea 100%);background-size:200% 200%;animation:drift 24s ease-in-out infinite alternate}
@keyframes drift{from{background-position:0% 0%}to{background-position:100% 100%}}
@media (prefers-reduced-motion:reduce){.bgfx{animation:none}}
.top{position:fixed;top:0;left:0;right:0;z-index:20;display:flex;justify-content:center;padding:18px;pointer-events:none}
.sw{pointer-events:auto;position:relative;display:flex;gap:2px;padding:3px;border-radius:12px;background:rgba(255,255,255,.55);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);box-shadow:0 0 0 1px rgba(0,0,0,.05);user-select:none}
.sw .ind{position:absolute;top:3px;bottom:3px;left:3px;width:0;border-radius:9px;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.1);transition:left .3s cubic-bezier(.2,.8,.2,1),width .3s cubic-bezier(.2,.8,.2,1)}
.sw button{position:relative;z-index:1;white-space:nowrap;display:flex;align-items:center;justify-content:center;gap:8px;height:34px;padding:0 18px;min-width:150px;border-radius:9px;font-weight:600;font-size:14px;color:var(--tx2);transition:color .2s}
.sw button:hover,.sw button.on{color:var(--tx)}
.n{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#ff3b30;color:#fff;font-size:12px;font-weight:700;line-height:1}
.n.grey{background:#c7c7cc}
.n:empty{display:none}

/* the window */
.app{position:fixed;top:72px;bottom:24px;left:0;right:0;margin:0 auto;width:min(1600px,calc(100vw - 32px));display:grid;grid-template-columns:330px minmax(0,1fr) 340px;border-radius:22px;overflow:hidden;background:var(--bg);box-shadow:0 0 0 1px rgba(0,0,0,.05),0 24px 60px -20px rgba(30,30,60,.28)}
aside{background:var(--card);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;padding-top:8px}
main{overflow:auto;min-height:0;position:relative}
.col{max-width:800px;margin:0 auto;padding:40px 40px 120px}

/* To do / Done */
.seg{margin:14px 16px 10px;background:#ececee;border-radius:11px;padding:3px;display:flex}
.seg button{flex:1;padding:8px 0;border-radius:9px;font-size:13px;font-weight:600;color:var(--tx2);display:flex;align-items:center;justify-content:center;gap:6px;transition:color .15s}
.seg button.on{background:#fff;color:var(--tx);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.seg .n{font-size:11px;min-width:17px;height:17px;padding:0 6px;background:var(--tint)}
.seg button:not(.on) .n{background:#c7c7cc}

/* list */
.list{overflow:auto;flex:1;padding:4px 10px 16px}
.row{display:flex;align-items:center;gap:12px;width:100%;padding:12px;border-radius:14px;margin-bottom:4px;text-align:left;transition:background .12s}
.row:hover{background:#f2f2f4}
.row.on{background:var(--tint2)}
.av{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-weight:600;font-size:14px;color:#fff;flex:none;letter-spacing:.3px}
.row .mid{flex:1;min-width:0}
.row .who{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row .ln{font-size:12.5px;color:var(--tx2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row .sale{color:#1d8f45;font-weight:600}
.tag{flex:none;padding:5px 10px;border-radius:999px;background:#f0f0f3;color:var(--tx2);font-size:12px;font-weight:700;line-height:1.2;font-variant-numeric:tabular-nums}
.tag.soon{background:#fff1e0;color:#c25e00}
.tag.late{background:#fdeceb;color:#e5362c}
.tag.plain{background:none;color:var(--tx3);font-weight:600;padding:0}
.state{color:var(--tx3);font-size:13px;text-align:center;padding:56px 20px;line-height:1.7}
.foot{padding:12px 16px 12px 20px;border-top:1px solid var(--line);display:flex;align-items:center;gap:8px;font-size:12px;color:var(--tx3)}
.foot .ib{margin-left:auto}
.dot{width:7px;height:7px;border-radius:50%;background:#34c759;flex:none}
.dot.off{background:#ff3b30}
.ib{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;color:var(--tx2);transition:background .12s}
.ib:hover{background:#e9e9eb;color:var(--tx)}
.ldr{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;padding-top:56px;color:var(--tx2);font-size:13px;font-weight:600}
.ldr i{width:22px;height:22px;border-radius:50%;border:2.5px solid rgba(0,0,0,.08);border-top-color:var(--tint);animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* person bar + customer card */
.person{display:flex;align-items:center;gap:12px;margin-bottom:18px;padding-bottom:14px;border-bottom:1px solid var(--line);cursor:pointer;user-select:none}
.person .av{width:40px;height:40px;font-size:15px}
.person .pn{display:flex;flex-direction:column;line-height:1.3;min-width:0;flex:1}
.person .pn b{font-size:15px}
.person .pn span{font-size:12.5px;color:var(--tx2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.person .pn span.warn{color:#c25e00}
.person .chev{width:16px;height:16px;color:var(--tx3);transition:transform .2s}
.person.open .chev{transform:rotate(90deg)}
.person:hover .pn b{color:var(--accent)}
.cust{margin:-6px 0 18px;background:#fff;border-radius:var(--r);box-shadow:var(--sh);overflow:hidden}
.cust .sec{padding:14px 18px;border-top:1px solid var(--line)}
.cust .sec:first-child{border-top:0}
.cust .lbl{font-size:10.5px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--tx3);margin-bottom:6px}
.cust .it{display:flex;justify-content:space-between;gap:12px;font-size:13.5px;padding:3px 0}
.cust .it span{color:var(--tx3);white-space:nowrap;font-variant-numeric:tabular-nums}
.cust .it.off{color:var(--tx3)}
.cust .it a{color:var(--tx);text-decoration:none;cursor:pointer}
.cust .it a:hover{color:var(--accent)}
.cust a.it{color:inherit;text-decoration:none}
.cust a.it:hover div{color:var(--accent)}
.cust .academy{color:#6a4fd2;font-weight:600}
.cust .muted{font-size:13px;color:var(--tx2)}
.flag{display:inline-flex;align-items:center;gap:6px;margin:0 0 18px;padding:7px 12px;border-radius:999px;font-size:12.5px;font-weight:600;background:#fff1e0;color:#c25e00}
.flag.grey{background:#ececee;color:var(--tx2)}
.subj{font-size:21px;font-weight:700;letter-spacing:-.02em;line-height:1.3;margin:0 0 18px}
.subj:has(+.sum){margin-bottom:4px}
.sum{font-size:15px;color:var(--tx2);line-height:1.4;margin:0 0 18px}

/* conversation */
.day{text-align:center;font-size:11.5px;font-weight:600;color:var(--tx3);margin:6px 0 10px}
.askw{display:grid;grid-template-columns:28px 1fr;gap:12px;align-items:end;margin:0 0 16px}
.askw .av{width:28px;height:28px;font-size:12px;margin-bottom:2px}
.ask{position:relative;background:#e9e9eb;border-radius:18px;padding:12px 17px;font-size:15px;white-space:pre-wrap;overflow-wrap:anywhere;color:#2c2c2e;line-height:1.5;max-width:650px}
.ask::before{content:"";position:absolute;left:-7px;bottom:0;width:20px;height:22px;background:#e9e9eb;border-bottom-right-radius:16px 14px}
.ask::after{content:"";position:absolute;left:-12px;bottom:0;width:12px;height:22px;background:var(--bg);border-bottom-right-radius:10px}
.ask .files{display:block;margin-top:6px;font-size:12px;color:var(--tx2)}
.ask .from{display:block;font-size:11.5px;font-weight:600;color:var(--tx3);margin-bottom:2px}
.ours{display:flex;justify-content:flex-end;margin:0 0 16px}
.ours .bub{position:relative;background:var(--tint2);color:#1d2a44;border-radius:18px;padding:12px 17px;font-size:14.5px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5;max-width:610px}
.ours .bub::before{content:"";position:absolute;right:-7px;bottom:0;width:20px;height:22px;background:var(--tint2);border-bottom-left-radius:16px 14px}
.ours .bub::after{content:"";position:absolute;right:-12px;bottom:0;width:12px;height:22px;background:var(--bg);border-bottom-left-radius:10px}
.ours .from{display:block;font-size:11.5px;font-weight:600;color:#7d8aa6;margin-bottom:2px}
.more{display:block;margin:0 auto 14px;font-size:13px;font-weight:600;color:var(--accent)}

/* reply */
.card{background:var(--card);border-radius:var(--r);box-shadow:var(--sh)}
.notes{padding:6px;margin-top:10px;transition:box-shadow .15s;background:#f2f6fe;box-shadow:0 0 0 1px rgba(47,111,222,.14),0 1px 2px rgba(0,0,0,.04),0 10px 30px rgba(47,111,222,.06)}
.notes textarea{color:#1d2a44;overflow:hidden}
.notes:focus-within{box-shadow:var(--sh),0 0 0 2px rgba(0,113,227,.35)}
.notes textarea{display:block;width:100%;border:0;outline:0;resize:none;background:none;padding:16px 18px;min-height:180px;line-height:1.65;font-size:15px}
.notes textarea::placeholder{color:var(--tx3)}
.cov{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
.cov button{display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:var(--tx2);background:#ececee;border-radius:10px;padding:8px 12px;transition:all .2s}
.cov button svg{width:0;height:13px;stroke-width:2.6;opacity:0;transition:all .2s}
.cov button.on{color:#1d8f45;background:#e4f4e9}
.cov button.on svg{width:13px;opacity:1}
.bar{display:flex;align-items:center;gap:10px;margin-top:16px}
.btn{display:inline-flex;align-items:center;gap:8px;background:var(--tx);color:#fff;border-radius:999px;padding:11px 20px 11px 16px;font-size:14px;font-weight:600;transition:transform .1s,opacity .15s}
.btn:hover{opacity:.88}.btn:active{transform:scale(.97)}
.btn:disabled{opacity:.28;cursor:default;transform:none}
.btn.ghost{background:#fff;color:var(--tx);box-shadow:0 0 0 1px var(--line);padding:11px 18px}
.btn.ghost:hover{opacity:1;box-shadow:0 0 0 1px rgba(0,0,0,.18)}
.spinw{width:16px;height:16px;border:2px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}
.empty{height:100%;min-height:60vh;display:grid;place-items:center;color:var(--tx3);font-size:15px;text-align:center}
.empty b{display:block;color:var(--tx2);font-size:17px;margin-bottom:4px}
@keyframes in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}

/* settings */
.st h2{font-size:24px;letter-spacing:-.02em;margin-bottom:22px}
.st .card{margin-bottom:18px;overflow:hidden}
.st .hd{padding:16px 20px 4px;font-size:10.5px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--tx3)}
.st .r{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 20px;border-top:1px solid var(--line)}
.st .hd+.r{border-top:0}
.st .r small{display:block;font-size:12.5px;color:var(--tx2)}
.st .r .link{font-size:13px;font-weight:600;color:var(--accent)}
.st .r .link.red{color:#ff3b30}
.st .pw{margin:0 20px 14px;padding:12px 14px;border-radius:12px;background:#e4f4e9;color:#1d6b3c;font-size:13.5px}
.st .pw b{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:15px;letter-spacing:.5px;color:#0f3d22}
.st .add{display:flex;gap:8px;padding:12px 20px 16px;border-top:1px solid var(--line)}
.st .add input{flex:1;border:0;background:#f2f2f4;border-radius:10px;padding:10px 12px;outline:0}
.st .note{padding:2px 20px 16px;font-size:13px;color:var(--tx2)}
.toggle{appearance:none;-webkit-appearance:none;width:44px;height:26px;border-radius:99px;background:#e3e3e8;position:relative;cursor:pointer;flex:none;transition:background .2s}
.toggle:checked{background:#34c759}
.toggle::after{content:"";position:absolute;top:2px;left:2px;width:22px;height:22px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.2);transition:left .2s}
.toggle:checked::after{left:20px}

/* toast */
.toast{position:fixed;left:50%;bottom:28px;transform:translateX(-50%) translateY(20px);opacity:0;background:#1d1d1f;color:#fff;padding:11px 18px;border-radius:999px;font-size:13.5px;font-weight:500;box-shadow:0 10px 30px rgba(0,0,0,.2);transition:all .25s;pointer-events:none;display:flex;gap:8px;align-items:center;z-index:50}
.toast.show{opacity:1;transform:translateX(-50%)}
.toast.err{background:#ff3b30}
.toast svg{width:16px;height:16px;stroke-width:2.4}

/* what happens on Send */
.plan{margin-top:14px;padding:14px 18px 10px;border-radius:14px;background:#fff;box-shadow:0 0 0 1px var(--line)}
.plan .ph{font-size:10.5px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--tx3);margin-bottom:4px}
.plan .pl{display:flex;align-items:center;gap:10px;padding:7px 0;font-size:14px;line-height:1.4}
.plan .num{width:20px;height:20px;border-radius:50%;background:var(--tint2);color:var(--tint);font-size:11.5px;font-weight:700;display:grid;place-items:center;flex:none}
.plan .tx{flex:1;min-width:0;overflow-wrap:anywhere}
.plan .skip{font-size:12.5px;font-weight:600;color:var(--tx3);padding:2px 4px}
.plan .skip:hover{color:#ff3b30}
.plan .add{font-size:13px;font-weight:600;color:var(--accent);padding:6px 0 4px}
.plan[hidden]{display:none}
.plan .ph.you{color:#1f8a3b}
.plan .pl.you{color:#1f8a3b;font-weight:600}
.plan .pl.you .num{background:#e3f5e7;color:#1f8a3b}
.plan .pl.you a{margin-left:8px;font-weight:600;color:#1f8a3b;text-decoration:underline;text-underline-offset:2px}
.plan .menu{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:2px 0 6px 0}
.addstep{font-size:13px;font-weight:600;color:var(--tx3)}
.bar .links{margin-left:auto;display:flex;align-items:center;gap:18px}
.addstep[hidden]{display:none}
.saved{margin-top:12px;padding:12px 18px 8px;border-radius:14px;background:#fff;box-shadow:0 0 0 1px var(--line);max-height:320px;overflow:auto}
.saved[hidden]{display:none}
.saved .kbsearch{width:100%;margin:0 0 6px}
.saved .menu{display:flex;flex-direction:column;align-items:flex-start;gap:2px}
.saved .menu button{font-size:14px;color:var(--tx);padding:6px 0;text-align:left}
.saved .menu button:hover{color:var(--accent)}
.kbtype{display:inline-flex;gap:4px;padding:4px;margin:0 0 14px;border-radius:999px;background:#ececee}
.kbtype button{padding:7px 14px;border-radius:999px;font-size:13px;font-weight:600;color:var(--tx2)}
.kbtype button.on{background:#fff;color:var(--tx);box-shadow:0 1px 3px rgba(0,0,0,.08)}
.kburl[hidden],.kbpin[hidden]{display:none}
.addstep:hover{color:var(--accent)}
.addstep[hidden]{display:none}
.plan .menu[hidden]{display:none}
.plan .menu button{font-size:13.5px;color:var(--tx2);padding:4px 0;text-align:left}
.plan .menu button:hover{color:var(--accent)}
.plan select,.capsel{font:inherit;font-size:13.5px;font-weight:600;border:0;background:#f0f0f3;border-radius:8px;padding:2px 6px;margin:0 2px;cursor:pointer}

/* knowledge */
.app.kbmode{grid-template-columns:330px minmax(0,1fr)}
.app.kbmode .cside,.app.kbmode .seg{display:none}
.kbtop{display:flex;gap:8px;padding:10px 6px 10px}
.kbsearch{flex:1;border:0;background:#f0f0f3;border-radius:10px;padding:9px 12px;outline:0;font-size:14px}
.kbsearch:focus{box-shadow:0 0 0 2px rgba(0,113,227,.3)}
.btn.small{padding:8px 14px;font-size:13px}
.row.kb .who{white-space:normal}
.kbed .kbcard{padding:6px}
.kbtitle{display:block;width:100%;border:0;outline:0;background:none;padding:14px 18px 6px;font-size:20px;font-weight:700;letter-spacing:-.01em}
.kbbody{display:block;width:100%;border:0;outline:0;resize:none;background:none;padding:8px 18px 14px;min-height:260px;line-height:1.6;font-size:14.5px}
.kburl{display:block;width:calc(100% - 24px);margin:0 12px 12px;border:0;outline:0;background:#f5f5f7;border-radius:10px;padding:9px 12px;font-size:13px;color:var(--tx2)}
.kbpin{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:14px;padding:12px 18px;border-radius:14px;background:#fff;box-shadow:0 0 0 1px var(--line);font-size:14px}
.kbpin small{display:block;font-size:12.5px;color:var(--tx2)}

/* third column: the customer (like a helpdesk's contact panel) */
.cside{background:var(--card);border-left:1px solid var(--line);overflow:auto;min-height:0;padding:28px 22px 40px}
.cside:empty{background:var(--card)}
.cside .top-id{display:flex;flex-direction:column;align-items:center;text-align:center;padding-bottom:18px;border-bottom:1px solid var(--line)}
.cside .top-id .av{width:58px;height:58px;font-size:21px;margin-bottom:10px}
.cside .top-id b{font-size:16.5px;letter-spacing:-.01em}
.cside .top-id .em{font-size:12.5px;color:var(--tx2);word-break:break-all;margin-top:1px}
.cside .status{display:inline-flex;align-items:center;gap:6px;margin-top:10px;padding:5px 11px;border-radius:999px;font-size:12px;font-weight:600;background:#e4f4e9;color:#1d8f45}
.cside .status.warn{background:#fff1e0;color:#c25e00}
.cside .status.grey{background:#f0f0f3;color:var(--tx2)}
.cside .status i{width:6px;height:6px;border-radius:50%;background:currentColor}
.cside .sec{padding:16px 0;border-bottom:1px solid var(--line)}
.cside .sec:last-child{border-bottom:0}
.cside .lbl{display:flex;justify-content:space-between;font-size:10.5px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--tx3);margin-bottom:8px}
.cside .big{font-size:14px;font-weight:600}
.cside .academy{color:#6a4fd2}
.cside .sub{font-size:12.5px;color:var(--tx2)}
.cside .sub.warn{color:#c25e00}
.cside .ord{display:block;color:inherit;text-decoration:none;padding:8px 0;border-top:1px solid var(--line)}
.cside a.ord:hover .t div{color:var(--accent)}
.cside .ord:first-of-type{border-top:0;padding-top:0}
.cside .ord .t{display:flex;justify-content:space-between;gap:10px;font-size:13.5px;font-weight:600;line-height:1.35}
.cside .ord .t span{font-weight:600;font-variant-numeric:tabular-nums;white-space:nowrap}
.cside .ord.off .t,.cside .ord.off .t span{color:var(--tx3)}
.cside .ord .sub{margin-top:1px}
.cside .hist{display:block;width:100%;text-align:left;padding:7px 0;border-top:1px solid var(--line);font-size:13.5px;line-height:1.35}
.cside .hist:first-of-type{border-top:0;padding-top:0}
.cside .hist:hover .s{color:var(--accent)}
.cside .hist .sub{display:block}
.cside .gm{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:var(--accent);text-decoration:none}
.cside .gm svg{width:14px;height:14px}
.cside .none{font-size:13px;color:var(--tx2);line-height:1.5}
@media (max-width:1300px){.app{width:calc(100vw - 32px);grid-template-columns:280px minmax(0,1fr) 270px}.col{padding:32px 28px 100px}.cside{padding:24px 18px 36px}}
@media (min-width:961px){.person{display:none}.cust{display:none}}
@media (max-width:960px){.app{grid-template-columns:300px minmax(0,1fr)}.cside{display:none}}

/* phone */
.mback{display:none}
@media (max-width:760px){
  .top{padding:14px 8px}
  .sw button{min-width:0;padding:0 9px;font-size:12.5px;gap:5px;white-space:nowrap}
  .sw .n{min-width:18px;height:18px;padding:0 5px;font-size:11px}
  .app{top:64px;bottom:0;width:100%;border-radius:18px 18px 0 0;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr)}
  aside{height:100%;border-right:0}
  main{display:none}
  .app.m-item aside{display:none}.app.m-item main{display:block}
  .mback{display:flex;align-items:center;gap:4px;position:sticky;top:0;z-index:5;width:100%;padding:14px 16px 10px;background:var(--bg);font-weight:600;font-size:15px;text-align:left}
  .mback svg{width:20px;height:20px;stroke-width:2.2}
  .col{padding:8px 16px 100px}
}